Privacy policy
Last updated: June 10, 2026
This Privacy Policy describes how Painted Calm collects, uses, and shares your personal information when you visit our website, make a purchase, contact us, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
When you visit our website, we may automatically collect certain information about your device and browsing activity, including your web browser, IP address, time zone, referring website, pages viewed, products viewed, and how you interact with the website.
We may collect this information using cookies, log files, web beacons, tags, pixels, and similar technologies.
When you make a purchase or attempt to make a purchase, we collect information necessary to process and fulfill your order, including your name, billing address, shipping address, email address, phone number, payment details, order details, and any information needed for customer support.
If you order a custom or personalized paint by numbers kit, we may also collect the photo, image, or file you submit so we can create, process, fulfill, replace, or support your custom order.
In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to you.
How We Use Your Personal Information
We use your Personal Information to:
- Process, confirm, and fulfill your orders;
- Process payments and prevent fraudulent transactions;
- Arrange shipping and delivery;
- Create and fulfill custom or personalized products when applicable;
- Provide customer support;
- Process returns, refunds, exchanges, cancellations, and warranty requests;
- Send order updates, shipping confirmations, and tracking information;
- Improve our website, products, services, and customer experience;
- Measure the performance of our marketing and advertising campaigns;
- Send marketing emails, offers, cart reminders, or product updates when permitted by law and your preferences;
- Comply with legal obligations and protect our rights, customers, and business.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze website performance, improve the shopping experience, and support advertising and marketing activities.
Cookies are small data files placed on your device or browser. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including checkout or cart functionality.
Sharing Your Personal Information
We share Personal Information with trusted third parties that help us operate our business and provide our services.
For example, we use Shopify to power our online store. We may also share Personal Information with payment processors, fraud prevention providers, shipping carriers, production and fulfillment partners, customer support tools, analytics providers, advertising platforms, email marketing providers, and other service providers when necessary to operate our business.
We may also share Personal Information to comply with applicable laws and regulations, respond to lawful requests, enforce our policies, prevent fraud, or protect our rights, property, customers, and business.
We do not sell your Personal Information for money. However, some privacy laws may define certain advertising, analytics, or marketing activities as “selling,” “sharing,” or “targeted advertising.” Where required by law, you may have the right to opt out of these activities.
Behavioral Advertising
We may use your Personal Information to provide advertisements or marketing communications that may be relevant to you.
We may work with advertising platforms such as Meta, Google, Microsoft, and other marketing partners to measure campaign performance, show relevant ads, and understand how customers interact with our website.
You can opt out of targeted advertising through the settings provided by the advertising platforms you use. You may also visit the Digital Advertising Alliance opt-out portal at:
https://optout.aboutads.info/
Email Marketing
If you subscribe to our email marketing or provide your email during checkout, we may send you product updates, offers, cart reminders, and other marketing communications when permitted by law.
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.
Text Messages
If you choose to receive SMS or text message updates from us, we may send order updates, cart reminders, offers, or customer support messages when permitted by law and your consent.
You may opt out of marketing text messages at any time by following the instructions provided in the message.
Custom Product Images
If you submit a photo, image, or file for a custom paint by numbers kit, we use it only for purposes related to your custom order, including production, fulfillment, replacement, quality review, and customer support.
We may share submitted images with production and fulfillment partners only as needed to create and deliver your custom product.
You are responsible for ensuring that you have the right to use any image you submit to us.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your Personal Information, including the right to request access, correction, deletion, portability, or restriction of certain uses of your Personal Information.
You may also have the right to opt out of certain types of targeted advertising, sale, or sharing of Personal Information, as defined by applicable privacy laws.
To exercise your privacy rights, please contact us at support@paintedcalm.com.
We may need to verify your identity before processing certain privacy requests.
Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, we do not currently alter our data collection and use practices when we receive a Do Not Track signal from your browser.
Data Retention
When you place an order through our website, we retain your order information for our records unless and until you ask us to delete it, subject to legal, tax, fraud prevention, dispute resolution, and operational record-keeping requirements.
For custom products, submitted images may be retained as necessary to create, fulfill, replace, support, or resolve issues related to your order.
Data Security
We take reasonable measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Your Personal Information may be processed or stored in the United States or other countries where our service providers, fulfillment partners, or technology providers operate.
By using our website or placing an order, you understand that your information may be transferred outside of your state, province, or country of residence.
Minors
Our website is not intended for individuals under the age of 18 without the consent of a parent or legal guardian.
We do not knowingly collect Personal Information from children under 13. If you believe a child has provided us with Personal Information, please contact us so we can take appropriate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Any changes will be posted on this page with an updated “Last updated” date.
Contact Information
If you have questions about this Privacy Policy, our privacy practices, or if you would like to make a privacy request, please contact us:
Email: support@paintedcalm.com
Phone: +1 641-705-8487
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, excluding public holidays.
Business Information:
Painted Calm is operated by Mrs Negocios Digitais LLC.
Mrs Negocios Digitais LLC
911 E Atlantic Blvd STE 101
Pompano Beach, FL 33060
United States